Pg soft is fully committed to protecting the privacy and security of every member's personal data. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international security standards.
This Privacy Policy ("Policy") describes in detail how pg soft Malaysia ("we", "pg soft", "Platform") collects, uses, stores, protects, and in certain circumstances shares your personal information when you use our platform, services, and any products we offer.
Pg soft takes the privacy of all our members extremely seriously. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. Every decision we make regarding data collection and processing is guided by the principle of necessity – we only collect what is truly required to deliver the best possible service to you.
By registering and using the pg soft platform – whether via the website or mobile app – you give your consent to the collection and use of your personal data as described in this Policy. If you do not agree with any part of this Policy, you should not use the pg soft platform.
📋 Quick Summary: pg soft collects your data solely for service purposes, protects it with industry-grade encryption, never sells it to anyone, and gives you full rights to access, correct, or request deletion of your data.
This policy applies to all players accessing the pg soft platform from Malaysia, including those who play slots, baccarat, poker, jackpot games, bet on badminton or football in the Malaysia Super League or EPL, and use our virtual sports.
Pg soft collects several categories of personal data depending on how you interact with the platform. Below is a full breakdown of the types of data we collect:
| Data Category | Sample Information | Status |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Mandatory |
| Contact Data | Phone number, email address, residential address | Mandatory |
| Financial Data | Bank account number, RM deposit records, RM withdrawal records | Mandatory |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Game records, betting history, session duration, preferences | Automatic |
| Communication Data | Support conversation records, emails, feedback | Optional |
| Promotional Data | Bonus history, promotion claims, and marketing preferences | Optional |
Necessity Principle: pg soft only collects data that is strictly necessary to provide our services. We do not collect sensitive data such as your medical information, political views, or religious beliefs.
Your personal data is collected through several channels as you interact with the pg soft platform:
Pg soft uses your personal data solely for the stated purposes and will not use it for any other purpose without your consent. The following are the primary purposes for which your data is used:
Account registration, identity verification, profile management, and password resets.
Processing MYR deposits and withdrawals, payment verification, and transaction records.
Detecting suspicious activity and preventing fraud and money laundering.
Resolving queries, technical complaints, and player account issues.
Usage analytics to improve gameplay, interface, and overall player experience.
Bonus notifications, the latest promotions, and platform news (only if you have opted in).
Important Note: pg soft will not using your data to make automated decisions that significantly affect you without prior notice, and you may object to any such processing.
Pg soft takes this commitment very seriously: we do not sell, rent, or trade your personal data to any third party for marketing purposes. This is a no-exceptions policy.
However, there are limited situations where pg soft may need to share your data with certain parties:
✅ Our Guarantee: In every instance of data sharing, pg soft ensures that the receiving party is bound by data protection obligations at least equivalent to our own standards.
Pg soft continually invests in industry-grade security infrastructure to ensure every member's personal data is protected to the highest standard. Key security measures we maintain:
Important: While pg soft takes all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role by keeping your password and account login credentials confidential.
The pg soft platform uses cookies and similar technologies to enhance the user experience and collect usage information necessary for platform operations. Cookies are small text files stored on your device when you browse a website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Core platform functionality, login session verification, security | Session / 24 hours |
| Preference Cookies | Remembering language settings, display preferences, and user configurations | 30 days |
| Analytics Cookies | Understanding platform usage patterns to improve performance | 90 days |
| Marketing Cookies | Delivering relevant promotions and offers (with consent only) | 90 days |
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of the pg soft platform. Analytics and marketing cookies are optional and can be declined without affecting access to core games.
The security of your financial data is an absolute priority at pg soft. We understand how sensitive banking and account information can be, and we take the strictest measures to protect it.
All financial transactions at pg soft – whether deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u and CIMB Clicks – are processed through certified, fully encrypted payment gateways. Your financial information is never stored permanently on pg soft's servers.
For more information on supported deposit and withdrawal methods, please refer to the relevant section in Terms & Conditions ours.
As a pg soft player and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Request the correction of any inaccurate or incomplete data held in our records.
Request the deletion of your personal data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Request that pg soft restrict the processing of your data under certain circumstances.
Request your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the pg soft Data Protection Officer (DPO) team via email: privacy@pgsoft-jit.net. All requests will be processed within 21 working days.
Pg soft retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law. Our general data retention principles:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.
The pg soft platform is intended solely for individuals aged 18 and above. We not knowingly collect, process, or store personal data of children under the age of 18.
Should we become aware that we have inadvertently collected personal data from a child, we will immediately take the following steps:
Parents & Guardians: If you have reason to believe your child who is underage has registered or used the pg soft platform, please contact us immediately at support@pgsoft-jit.net for prompt action.
Pg soft reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or business direction. Any material changes will be communicated to you via:
Your continued use of the pg soft platform after any amendments take effect constitutes your acceptance of the updated policy.
For any enquiries regarding this Privacy Policy or to exercise your rights, please contact us at:
Pg soft fully complies with Malaysia's Personal Data Protection Act 2010. All data collection and processing activities are carried out in accordance with PDPA principles, without exception.
The same encryption technology trusted by leading banks worldwide safeguards every data transfer between your device and pg soft's servers, without compromise.
Our commitment is clear and non-negotiable – your personal data will never be sold, rented, or traded to third parties for marketing purposes.
Your rights to access, correct, delete, and port your personal data are guaranteed and can be exercised at any time through the designated channels.
Pg soft's cybersecurity team monitors the data infrastructure 24/7 to detect and address any threats before they escalate into serious issues.
This entire Privacy Policy is written and available in Bahasa Malaysia — no hidden terms buried in a foreign language. We believe in full transparency with all Malaysian members.
Data collected during registration, deposits, and platform use
Instantly encrypted with 256-bit SSL
Stored securely on encrypted servers
Used solely for the stated service purposes
Securely deleted upon expiry of the retention period
With full PDPA compliance, 256-bit SSL encryption, and an absolute no-data-sale policy — pg soft is a platform you can trust completely for online entertainment.
For players aged 18 and above only. Please play responsibly.